Return Policy
Updated 10/21/24
We get it. Not being able to try anything before purchasing can be a pain in the ass. And because that's who we are, Bête Noire is very exchange friendly.
Once your order is placed, it can not be canceled. International orders may be subject to additional duties and taxes per your country. Bête Noire is not responsible for any import fees that may occur. We accept returns on accessories and in-stock items and exchanges only on gowns submitted and received back to us within 14 days of the delivery date. Items must be unworn, unwashed, unaltered, and have the original tags attached. Due to the nature of our items - there are no exceptions. Clearance, Couture, and Custom size orders are not eligible for return or exchange. Items that have been previously exchanged are not eligible for return.
Please Note - International wedding gowns sizes differ from street size. Please compare your measurements to our size chart before purchase.
We stand by our quality. Any sizing or quality concerns MUST be reported within 7 days of package delivery.
Returns will be refunded to your form of payment (Credit Card, PayPal, etc.) minus applicable shipping + handling fees.
Exchanges will be shipped free of charge after your original item is received.
Original shipping fees are non refundable.
Rush service fees are non refundable.
Submit your return through this form.
We will review your exchange + issue a shipping label for the unwanted items
Once you receive the shipping label, place the package in the mail. Please remove any promotional items you’d like to keep - they will not be in your exchange package.
After we receive your items, exchanges will be shipped free of charge or an e-mail will be sent with your code for store credit.